Our continuing ode to Dr. W. Edwards Deming and his book titled “Out of the Crisis” summarizing his famous 14-point management philosophy.
Deming Point # 7 – Implement Leadership
The underlying tone through the organization’s leadership should be a form of empathy.
You should prepare and then expect your supervisors and managers to understand their workers and the processes they use.
Your leaders are not there to supervise. They provide support and resources so that all staff members can perform to his or her best. The relationship is more of coach-player than it is overseer-worker.
Figure out what outcome is required and the associated activity should mate to the co-workers, not just any co-workers, performing that function.
The goal is to get your leaders to be participative and have the communication skills to provide transformational leadership.
Targets and quotas are limiting, stress your leaders and workers that together they should be striving for overall potential, focused beyond the perceived limits.
More blog posts about Deming’s 14 points: