Deming’s 14 points (cont)

Our continuing ode to Dr. W. Edwards Deming and his book titled “Out of the Crisis” summarizing his famous 14-point management philosophy.

Deming Point # 10 – Get rid of unclear slogans

Always be clear in communications about what you want. Saying “Excellence in Service” sounds nice but can be arbitrary to the reader.

Even with a clear tag line or motto, do not let words and nice-sounding phrases replace effective leadership. Outline your expectations, and then praise people face-to-face for doing good work.

 

More blog posts about Deming’s 14 points:

#1- Create a constant purpose toward improvement.

#2-Adopt the new philosophy

#3-Stop depending on inspections

#4-Use a single supplier for any one item

#5-Improve constantly and forever

#6-Use training throughout the work cycle

#7-Implement Leadership

#8-Eliminate fear

#9-Break down barriers between departments

#11-Eliminate management by objectives

#12-Remove barriers to pride of workmanship

#13-Implement education and self-improvement

#14-Make “transformation” everyone’s job